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Guide for New Patients

Welcome. We are glad you are here. Whether you are seeking HIV testing, PrEP, PEP, hepatitis C treatment, or STI care—or you are simply unsure and want to talk—this guide will help you understand what to expect.

  • 1

    Step 1: Contact Us

    Reach out by phone or our online contact form. No referral is needed. You do not need insurance. All services are confidential.
  • 2

    Step 2: Find a Location or Outreach Site Near You

    We serve communities across Coastal Central and Northern Florida. Check our website or call for current outreach locations, dates, and times in your area.
  • 3

    Step 3: Schedule or Walk In

    Depending on the service you need, you may either schedule an appointment at our main office or visit one of our mobile community outreach sites.
  • 4

    Step 4: Bring What You Can

    Please bring the following (if available): Photo ID, insurance card, list of current medications, and any relevant medical records.

PrEP, PEP & STI Prevention

PrEP

WHAT IT IS

Daily medication (pill or injectable) that helps prevent HIV infection before exposure.

HOW WE HELP

We provide education, risk assessment, testing, prescribing, and help accessing affordable medication options.

PEP

WHAT IT IS

A 28-day medication course taken after a potential HIV exposure. PEP must be started within 72 hours of exposure.

HOW WE HELP

We provide urgent evaluation, testing, prescribing, and immediate initiation of PEP treatment when appropriate.

Doxy-PEP (STI Post-Exposure Prophylaxis)

WHAT IT IS

An antibiotic taken after certain sexual exposures that may help reduce the risk of some bacterial STIs, including chlamydia, syphilis, and in some cases gonorrhea.

HOW WE HELP

We provide education, risk assessment, prescribing when clinically appropriate, and guidance on safe and effective use.

Important — PEP Is Time-Sensitive

PEP for HIV must be started within 72 hours of a potential exposure. If you believe you may have been exposed to HIV, contact us immediately during business hours. After hours or on weekends, go directly to the nearest emergency room or urgent care for immediate PEP evaluation and medication initiation.

What to Expect at Your First Visit

Check-In
A friendly team member will greet you and collect basic information. This is confidential.
Private Conversation
We will ask about your health concerns, risk factors, and what services you are seeking (testing, PrEP, PEP, hepatitis C treatment, etc.).
Testing (if needed)
Depending on your needs, we may offer rapid testing or collect samples for laboratory analysis.
PrEP/PEP Discussion (if applicable)
We will discuss whether PrEP (daily prevention) or PEP (post-exposure) is right for you and help you access it.
HCV Treatment Discussion (if applicable)
For patients diagnosed with hepatitis C, we will discuss curative DAA therapy and develop a treatment plan under our licensed prescriber.
Results & Counseling
We provide results in a private, supportive setting. For positive results, we offer immediate counseling and next steps.
Treatment
For curable STIs, we treat on-site. For hepatitis C, we provide on-site curative treatment under our licensed prescriber. For HIV, we link you to care and help navigate treatment access.
Prevention Services
We offer prevention education, condoms, PrEP navigation, and partner services.

Confidentiality & Privacy

Your privacy is protected by law and by our own commitment to dignity. All services are confidential. We will not share your information without your written consent, except as required by law (such as mandatory reporting of certain communicable diseases to public health authorities).
We understand that stigma is real. We are here to help, not to judge.

Cost & Payment

Free and low-cost services are based on our board-approved sliding fee scale. No eligible patient is denied care due to true inability to pay.

  • No one is turned away for inability to pay.
  • If you have insurance, we will bill your plan for covered services (like PrEP, which is often fully covered). You will not receive a surprise bill.
  • If you are uninsured, services are provided at low or no cost based on your ability to pay.
  • For PrEP, we help you navigate patient assistance programs and manufacturer coupons to get medications for free or low cost.
  • For hepatitis C treatment, through our future 340B program (planned for 2026), HCV medications will be offered at significantly reduced prices. We also help uninsured patients access patient assistance programs and manufacturer assistance for DAA medications.

Patient Rights & Responsibilities

You Have the Right To

  • Receive respectful, non-judgmental care
  • Ask questions about your health, PrEP, PEP, HCV treatment, or other services
  • Refuse any service without penalty
  • Request a copy of your records
  • File a complaint without fear of retaliation

PrEP Navigation

  • Provide accurate information about your health and risk factors
  • Treat our staff and other patients with respect
  • Arrive on time for scheduled appointments
  • Let us know if you cannot keep an appointment

The information provided on this website is for educational purposes only and does not replace medical advice. Please consult with a healthcare provider to determine if PrEP or PEP is right for you.